Effective Date: 04/04/2026

At 24klegendarystore, customer satisfaction is our priority. We strive to provide high-quality, authentic cosmetics. If you are not fully satisfied with your purchase, this Refund and Return Policy explains your rights and options.

1. Eligibility for Returns

Due to the nature of cosmetic and personal care products, we accept returns only under the following conditions:

  • The product is unused, unopened, and in its original packaging
  • The item is damaged, defective, or incorrect upon delivery
  • The return request is made within 48 hours of delivery

❗ For hygiene and safety reasons, we do not accept returns for opened or used products unless they are defective.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used cosmetics and skincare products
  • Products without original packaging or seals
  • Items damaged due to misuse or improper handling
  • Clearance or discounted items (unless defective)

3. How to Request a Return

To initiate a return, please contact us within 48 hours of receiving your order:

📞 Phone: 0758 877702
📧 Email: contact@24klegendarystore.co.ke

Provide the following details:

  • Order number
  • Product name(s)
  • Reason for return
  • Clear photos showing the issue (if damaged or incorrect item)

Our team will review your request and provide return instructions.

4. Return Approval & Inspection

  • All returns must be approved before sending the product back
  • Once received, the item will be inspected to confirm eligibility
  • If approved, we will proceed with a refund, replacement, or exchange

5. Refund Policy

Refunds are processed under the following conditions:

  • Approved returns for damaged, defective, or incorrect products
  • Out-of-stock items after payment

Refund Method:

  • Refunds are issued via the original payment method or agreed alternative
  • Processing time: 3–7 business days after approval

6. Exchanges

We offer exchanges for:

  • Wrong item delivered
  • Damaged or defective products

If a replacement is unavailable, a full refund will be issued.

7. Shipping Costs

  • Return shipping costs are covered by 24klegendarystore only if the error is on our side (wrong or defective item)
  • If the return is due to a customer preference, shipping costs may not be refunded

8. Order Cancellation

  • Orders can be cancelled before dispatch
  • Once shipped, the order cannot be cancelled but may qualify for return under this policy

9. Delivery Issues

If your order is delayed, missing, or incorrectly delivered, please contact us immediately so we can resolve the issue promptly.

10. Contact Information

For all return and refund inquiries, contact us:

📍 24klegendarystore
Imenti House, First Floor, Zodiac Stalls, Shop Z41, Kenya
📞 0758 877702
📧 contact@24klegendarystore.co.ke