Effective Date: 04/04/2026

At 24klegendarystore, we are committed to delivering your favorite skincare, makeup, haircare, and beauty products quickly and reliably across Kenya. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders.

1. Delivery Coverage

We proudly offer nationwide delivery across all 47 counties in Kenya, including:

Nairobi, Mombasa, Kisumu, Nakuru, Kiambu, Machakos, Kajiado, Uasin Gishu, Kakamega, Bungoma, Busia, Siaya, Kisii, Nyamira, Homabay, Migori, Kericho, Bomet, Narok, Laikipia, Nyeri, Murang’a, Kirinyaga, Embu, Tharaka Nithi, Meru, Isiolo, Marsabit, Mandera, Wajir, Garissa, Tana River, Lamu, Kilifi, Kwale, Taita Taveta, Turkana, West Pokot, Samburu, Baringo, Elgeyo Marakwet, Nandi, Trans Nzoia, Vihiga, Kitui, and Nyandarua.

2. Delivery Timelines

We aim to process and deliver all orders as quickly as possible:

  • Nairobi County: Delivery within 24 hours (same day or next day)
  • All Other Counties: Delivery within 1–2 business days

⏱️ Delivery times may vary slightly depending on location, order volume, and courier schedules.

3. Order Processing

  • Orders are processed within a few hours after confirmation
  • Orders placed outside working hours will be processed the next business day
  • You will receive confirmation once your order is dispatched

4. Shipping Methods

We partner with reliable courier services to ensure safe and timely delivery of your products. All orders are securely packaged to prevent damage during transit.

5. Shipping Fees

  • Shipping fees are calculated based on your location and order size
  • Final delivery cost will be displayed at checkout or communicated before dispatch

6. In-Store Pickup

We offer a convenient in-store pickup option for customers who prefer to collect their orders:

📍 Location:
Imenti House, First Floor, Zodiac Stalls, Shop Z41

  • Select “Pickup” at checkout
  • Wait for confirmation before visiting
  • Bring your order details when collecting

7. Delivery Tracking & Communication

We keep you informed throughout the delivery process:

  • Order confirmation after purchase
  • Dispatch notification once shipped
  • Direct communication via phone or email if needed

8. Missed Deliveries

If you are unavailable during delivery:

  • Our courier will contact you to reschedule
  • Additional charges may apply for repeated delivery attempts

9. Delays

While we aim for fast delivery, delays may occur due to:

  • Weather conditions
  • High order volumes
  • Courier service disruptions

We will always communicate any unexpected delays.

10. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours
  • Provide photos and order details
  • We will arrange a replacement or refund

11. Contact Us

For any shipping or delivery inquiries, reach out to us:

📍 24klegendarystore
Imenti House, First Floor, Zodiac Stalls, Shop Z41, Kenya
📞 0758 877702
📧 contact@24klegendarystore.co.ke